Privacy Policy & Cookies

 

At SC Law we take the protection of your personal data very seriously. We will only use your personal information to deliver the services you have requested from us and to meet our legal responsibilities.
 
This privacy notice sets out how we collect and use personal data about you and with whom we may share it with in accordance with the General Data Protection Regulation (GDPR).
 
Personal data
 
Personal data is information that relates to a living individual who can be identified by that data. It does not include information relating to a deceased person, groups, companies, organisations or public authorities.
The personal data we collect from you can be your name, address, e-mail address and telephone number. It can also include information about your gender, your financial circumstances, your social status and cultural background.
 
How do we collect information from you
 
We collect information and data directly from you at the point of your initial enquiry and when you instruct us to carry out work on your behalf. Such information may also be contained in documents you provide to us in accordance with your instructions.
 
How do we use your personal data
 
Your personal data is only used for the purposes of meeting our legal obligations and for assisting you in your case. We may need to share your personal information with third parties e.g. other Solicitors/Barristers, your opponent, professionals including translators and experts, government organisations including the Court. However when we use outside service providers, we only disclose the personal information that is necessary to deliver the service and we have contracts in place that requires them to keep your information secure and not to use it for their own purposes.
 
Cookies
 
Our website uses cookies (including Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes to our Website).
 
How you can access and update your information
 
Keeping your information up to date and accurate is important to us. We commit to regularly review and correct where necessary, the information that we hold about you. If any of your information changes, please email us or write to us to confirm the changes.
 
Security precautions in place to protect the loss, misuse or alteration of your information
 
Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
 
Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given, or where you have chosen a password which enables you to access information, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
 
Your data will usually be processed in our offices in the UK. However, to allow us to operate efficient digital processes, we sometimes need to store information in servers located in the UK. We take the security of your data seriously and so all our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements.
 
We invest appropriate resources to protect your personal information, from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.
 
Your choices
 
We may occasionally contact you by email with details of any changes in legal and regulatory requirements or other developments that may be relevant to your affairs and where applicable, how we may assist you further. If you do not wish to receive such information from us, please let us know by contacting us.
 
How long will we keep your information?
 
We will only retain your personal data for as long as it is necessary to fulfil the purposes we collected it for. We will retain your personal data for the duration of your transaction/case and thereafter for a further period of six years following completion of your matter. The six year period is to take into account statutory limitation periods and to comply with the requirements of our insurers and regulators.
 
What are your rights?
 
Your data is processed in accordance with the General Data Protection Regulation (GDPR). We want to ensure that you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:           
 
• Access to your information – you have the right to access your personal information that we hold.
• Rectification of your personal data – you have the right to have inaccurate or incomplete personal data rectified.
• Deletion of your information – you have the right to have your data erased in certain circumstances (though this will not apply where it is necessary for us to continue to use the data for a lawful reason)
• Restricting how we may use your information – you have the right to restrict to the use of your data in certain circumstances for example where we are checking the accuracy of your personal data or assessing the validity of your objections of how we may use your information.
• Objecting to how we may use your information – you have the right to object to the use of your data for example for marketing or profiling in which case we may only use your data with your consent.
 
Queries and complaints
 
We seek to directly resolve all complaints about how we handle your personal data. Please contact Saffora Choudri, the firm’s Data Controller, if you have any complaints or questions. 
 
If we are unable to resolve your complaints, you have a right to register a complaint with the Information Commissions Office (ICO). 
 
Updates
 
We will keep this Privacy Policy under review and make updates from time to time.  Any minor changes to this Privacy Statement will be posted on this page and we will communicate any major changes to you.

Contact

Phone

020 8966 1299

Email

mail@sclaw.co.uk

Address

192 Whittington Way
Pinner
Middlesex
HA5 5JY

Authorised and Regulated by the Solicitors Regulation Authority: SRA Number 518688 SC Law is a trading name of SC Law Solicitors Limited. Registered in England and Wales.

Company number 06860473.

COMPLAINTS PROCEDURE

We want to give you the best possible service.  However, if at any point you become concerned about the service we have provided, then you should inform us immediately, so that we can do our best to resolve the issue.

Procedure:
We will acknowledge your complaint within 2 working days and investigate straightforward matters within 7 working days.  If we consider that it may take longer than 7 working days to investigate, we will advise you of the likely timescales of when you can expect our final assessment.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues.  If you are still not satisfied you should address your concerns directly to the Principal Saffora Choudri or Ian-Austen Jones, who is another senior solicitor at the firm.  The Solicitors Regulation Authority (SRA) require that a client gives us 8 weeks in which to deal with the complaint.

Making a complaint will not affect how we handle your case.  Your complaint will be investigated fully and fairly by someone independent, such as another senior lawyer not related to the case, who will offer a suitable solution where possible.

What to do if we cannot resolve your complaint:
In the first instance please let us know if you are willing for an independent law firm or the local Law Society Group to review your complaint.

Alternatively, the Legal Ombudsman can help you if we are unable to resolve your complaint ourselves.  They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.  If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint; and
• No more than six years from the date of the act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them directly, using the contact information below:

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

If you are unhappy with our behaviour:
The SRA can help if you are concerned about our behaviour.  This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.​